FREE PDF QUIZ 2025 SALESFORCE CERTIFIED-BUSINESS-ANALYST: SALESFORCE CERTIFIED BUSINESS ANALYST EXAM–PROFESSIONAL RELIABLE DUMPS PPT

Free PDF Quiz 2025 Salesforce Certified-Business-Analyst: Salesforce Certified Business Analyst Exam–Professional Reliable Dumps Ppt

Free PDF Quiz 2025 Salesforce Certified-Business-Analyst: Salesforce Certified Business Analyst Exam–Professional Reliable Dumps Ppt

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The Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) certification exam is one of the top-rated and career-oriented certificates that are designed to validate an Salesforce professional's skills and knowledge level. These Salesforce Certified Business Analyst Exam (Certified-Business-Analyst) practice questions have been inspiring those who want to prove their expertise with the industrial-recognized credential. By cracking it you can gain several personal and professional benefits.

Salesforce is one of the most widely used customer relationship management (CRM) platforms in the world. It has become a powerful tool for companies to manage their customer interactions, sales, and marketing activities. Salesforce Certified-Business-Analyst (Salesforce Certified Business Analyst) Certification Exam is a credential that validates one's expertise in Salesforce technology, specifically in the role of a business analyst. Salesforce Certified Business Analyst Exam certification is designed for professionals who want to demonstrate their proficiency in analyzing business requirements and translating them into effective Salesforce solutions.

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Salesforce Certified Business Analyst Certification Exam is a globally recognized certification that validates your knowledge and expertise in analyzing Salesforce solutions. Salesforce Certified Business Analyst Exam certification exam is designed for professionals who work as business analysts and are responsible for implementing and maintaining Salesforce solutions in their organizations. Salesforce Certified Business Analyst Exam certification exam assesses your knowledge of Salesforce tools and features, along with your ability to analyze business requirements and translate them into effective solutions.

To earn the Salesforce Certified Business Analyst certification, candidates must pass a rigorous exam that covers a wide range of topics, including business analysis and requirements gathering, data modeling and management, Salesforce configuration and customization, and project management methodologies. Certified-Business-Analyst Exam is designed to test the candidate's knowledge and skills in all areas of Salesforce implementation, from initial planning to post-implementation support.

Salesforce Certified Business Analyst Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ''Ready for Development'' on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.

  • A. The user stories were save outside of a shared repository
  • B. The user stories were linked to the incorrect business process map.
  • C. The definition of done of the user stories was unclear.

Answer: A

Explanation:
This answer states that saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built after receiving verbal acceptance of all user stories by the product owner and setting their status to 'Ready for Development' on a spreadsheet by UC's BA. A shared repository is a common or central location where documents or files can be stored, accessed, and updated by multiple users or teams. Saving user stories outside of a shared repository means that the BA stores user stories in a place where they are not visible or available to other users or teams, such as their personal computer, email, etc. Saving user stories outside of a shared repository is why UC's development team reports they are unable to confirm which user stories are ready to be built because it prevents them from seeing or accessing the latest version or status of user stories, and it creates confusion or inconsistency among them. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder


NEW QUESTION # 46
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.
What should the BA do to present this information?

  • A. Share user stories about the feature.
  • B. Create a feature manual.
  • C. Demo the new feature.

Answer: C

Explanation:
Explanation
The best way for the business analyst to present the new feature on Opportunities to a small group of end users is to demo the new feature. A demo is a presentation that shows how a feature works or looks like in Salesforce. It can help the business analyst gather feedback fromend users, validate the solution, and drive user adoption. Sharing user stories about the feature may be too abstract or vague for end users to understand or evaluate the feature. Creating a feature manual may be too detailed or technical for end users to appreciate or use the feature. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-storiesh


NEW QUESTION # 47
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.
* A service manager can dick a Reassign button that changes the owner field of the case.
* A service manager is able to reassign cases-as part of the mobile experience.
* Reassignment functionality can be used on cases that have been auto-reassigned.
* Service reps are unable to reassign cases.
Which mistake was made?

  • A. The criteria are aligned with the user's goal.
  • B. The criteria include solution information.
  • C. The criteria are small and testable.

Answer: B

Explanation:
Explanation
The mistake made in capturing these acceptance criteria was that they include solution information instead of focusing on what needs to be achieved by implementing this feature or functionality. For example, specifying that "a service manager can click a Reassign button" implies a particular design choice rather than describing what outcome should be achieved by reassigning cases (such as transferring ownership or notifying new owners). Acceptance criteria should be aligned with the user's goal rather than prescribing how to achieve it so that they do not limit creativity or innovation in finding solutions. Acceptance criteria should also be small and testable so that they can be easily verified by using techniques such as scenarios or test cases. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/user-sto


NEW QUESTION # 48
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

  • A. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
  • B. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
  • C. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.

Answer: C

Explanation:
Explanation
The best practice for understanding the sales reps process in order to increase Salesforce adoption is to host focus groups, conduct surveys, and shadow the sales reps to observe the tools they use and how they use them.
These methods help to elicit feedback and insights from the sales reps, understand their pain points and needs, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of using Salesforce. The other options are either insufficient or irrelevant. Option B does not capture the sales reps' perspectives or preferences, and may not reflect their actual usage of Salesforce. Option C does not address the sales reps' process or challenges, and may not be applicable or effective for them. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facilitate-discove


NEW QUESTION # 49
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?

  • A. The customer should be responsible.
  • B. The customer should be informed.
  • C. The customer should be consulted.

Answer: C

Explanation:
This answer explains that an activity box marked "C Customer" means that the customer should be consulted.
In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action.
References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look
/use-process-mapping-to-understand-your-business


NEW QUESTION # 50
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